FAQ

Please note that, due to the nature of hand-dyeing, colourways can vary (sometimes dramatically) from skein to skein. These colour differences contribute to each skein's individuality and uniqueness, making your project truly one of a kind.

Since skeins and lots can vary so much, we recommend shopping in person if possible. If you can't make it to the store and have specific colour preferences in mind, we encourage you to email us before ordering so that we can provide you with complimentary photo support as best we can.

Keep your yarn in a dry place away from direct sunlight and extreme temperatures. Long-exposure to direct sunlight can fade colours.

In Australia, opt for sealable plastic or heavy fabric bags. Storing your yarn off the floor and in enclosed containers helps reduce dust build-up, keeps it safe from pets and young children, and prevents unwanted critters from getting in.

Check the label: every yarn type has its care instructions, so always consult the yarn label first.

Generally Hand wash wool, alpaca, and other animal fibres in cool water with a gentle detergent. Cotton and linen can often handle a gentle machine wash, but it’s safest to hand wash delicate items. 

Garments with a looser gauge or a lace should almost always be hand washed to prevent the stitches from getting snagged. If you choose to use a washing machine, consider placing the garment in a breathable, machine-safe cloth bag to provide extra protection during the wash.  

Lay items flat on a clean towel to dry, reshaping them as needed. Never wring or hang wet knits to dry them. This can cause the garment to stretch and will affect its fit.

Fold, don’t hang: Hanging knitted garments, even when dry, can cause them to stretch and lose their shape over time. To maintain their fit and structure, it’s best to fold projects neatly and store them on shelves or in drawers.

Seasonal storage: In regions with drastic weather changes, consider storing your knits in breathable linen or cotton bags to allow proper airflow during the off-season. For added protection, tuck in cedar blocks, or lavender sachets to ward off unwanted
pests—especially moths!

Wash and thoroughly dry your knits before storing. Moths and bugs are attracted to dirt, sweat, and food residue. Store in air tight containers.

Regularly check stored items for any signs of damage. This could be done once every few
months depending on how you are storing your yarns and how much of it you have. If you spot holes, inspect all nearby items and treat affected areas as soon as possible to keep the problem from spreading.